Zhejiang SHUIMOJIANGNAN New Material Technology Co., Ltd.

2017 Corporate Quality Integrity Report

March 2018

table of Contents  

Part One Notes on this report-1-

1. Report preparation specification-1-

2. Leader's speech-1-

3. Company Profile-2-

Part Two Report body-4-

1. Corporate Quality Concept-4-

2. Internal Quality Management-5-

3. Enterprise Quality Integrity-9-

Fourth, the foundation of enterprise quality-12-

V. Product Quality Responsibility-13-

Part III Concluding Remarks-16-

Part One Explanation of this report

1. Report preparation specifications

1. Statement of objectivity of report content

This report is prepared in an objective and fair manner. The content of the report is true, effective and in line with the actual situation of the company. The content of the report includes the concepts, systems and measures of quality organization management system, product quality responsibility, quality integrity management, etc., regularly Announced to accept social supervision and guidance.　　

2. Report organization scope

Zhejiang Shuimo Jiangnan New Material Technology Co., Ltd.

3. Reporting time range

January 2017-December 2017.

4. Description of report data All data in this report comes from the actual situation or data of the company.

5. Title of the report For the convenience of presentation and reading, "Zhejiang Shuimo Jiangnan New Material Technology Co., Ltd." is also expressed in this report with the titles of "Shuimo Jiangnan", "we", "company", etc.

6. How to get the report

This report has a paper version and an electronic version. The paper version is read from the company’s office. The electronic version uses the company’s website as a carrier to display the "Corporate Quality Credit Report" and download it for reading.

2. Leader's speech

Zhejiang SHUIMOJIANGNAN New Material Technology Co., Ltd. is a group enterprise specializing in the manufacture and sale of multilayer solid wood flooring. It is the authorized use unit of China Green Material Mark, Zhejiang Province Science and Technology Small and Medium-sized Enterprise, and Zhejiang Real Estate Recruitment Manager Alliance Annual Quality Supplier Member Certification Unit.

Since its establishment, the company has been committed to the production, sales, installation, and service of wood flooring, closely focusing on the core corporate values of "art reflects value", the mission of "dedicating to a healthy living environment and creating a better life together", advocating society and economy , The concept of ecological coexistence, to provide customers and consumers with green and environmentally friendly high-quality home improvement products.

The company has always adhered to the enterprise spirit of "building a solid business, seeking long-term innovation, and seeking development with the spirit of craftsmanship". While focusing on the development and production of high-tech products, the company attaches great importance to the construction of product quality system, and always adheres to strict requirements, high standards, high quality, and leadership. The development direction of the wood flooring industry is to create a healthy and high-quality living environment for every customer and build a respected century-old flooring enterprise.

 Three, company profile

Zhejiang Shuimo Jiangnan New Material Technology Co., Ltd. was founded in 2011 and is a group enterprise specializing in the manufacturing and sales of multilayer solid wood flooring. The company is located at the foothills of Mogan Mountain in Deqing, Zhejiang, with beautiful scenery, 30 kilometers away from Hangzhou and 180 kilometers away from Shanghai. The company covers an area of more than 100 acres, with a plant and office area of 70,000 square meters. Our company has many world-leading automated multilayer solid wood composite flooring production lines, with offices in East China, South China, North China, Central China, Northwest China, Northeast China and other regions. After years of hard work and accumulation of professional teams, the company has now formed a A complete set of multi-layer solid wood flooring production, sales, installation and service management system. With an annual output of more than 3 million cubic meters of multilayer solid wood composite flooring, it is the most influential domestic manufacturer of multilayer solid wood composite flooring. The strategic effect of the international brand has created the road to the rise of Shuimo Jiangnan.

There are more than 200 technical talents and employees in Shuimo Jiangnan, and it has a management team that understands business and fine technology, and a team of highly skilled, high-quality, and strong execution staff. At the same time, it has independent raw material procurement, production, sales, installation, and after-sales systems, and has established long-term strategic partnerships with many well-known domestic real estate companies and foreign well-known flooring companies. At the same time, the products are exported to the United States, Canada, France, Italy, South Korea, Japan and other international markets, and have been highly praised by customers and peers.

Since its establishment, the company has always paid attention to corporate culture and corporate team building, meticulously building the core competitiveness of the company, focusing on creating a first-class working environment for employees, and promoting employees to pursue the corporate core values of "standards, innovation, and harmony". The company’s social responsibility concept is in the same line as the company’s corporate culture. It advocates respect for people and nature, gratitude to society, customers and employees, strives to create value for customers, employees and society, deepens the market, strengthens management, and constantly strives for good The economic benefits and growth of the company, give back to customers, give back to the society, and promote the harmonious development of the company and society.

"Establish a business steadily, seek long-term innovation, and seek development with the spirit of craftsmanship". Practicality is the foundation of any company's growth and development. Shuimo Jiangnan always believes that only by taking a market-oriented path of exploration and innovation, focusing on quality and talent training can drive the company's continuous development and finally achieve the improvement of brand value. Under the requirements of ISO9001 quality management system standard, ISO14001 environmental management system standard and ISO18001 occupational health and safety management system standard, the production scale of the enterprise has been continuously expanded and the product grade has been continuously improved.

With the purpose of creating a healthy and high-quality human settlement environment for every customer, Shuimo Jiangnan is to build a respected century-old flooring enterprise.

Ink and wash Jiangnan-as a master of mind, it has been passed down for a long time!

The second part of the report text

1. Corporate Quality Concept

1. Quality concept Quality first, meticulous production, integrity management, customer satisfaction. The connotation of the quality concept is: The company adheres to the business philosophy of quality first, adheres to the quality management principle of focusing on customers, relying on technological innovation, scientific management, honest management and the dedicated and honest work of all employees, carefully manufacturing products, and constantly Improve product quality and service level, pursue excellent performance, continuously improve yourself in the pursuit of excellence, obtain good economic and social benefits, so that operators can obtain certain benefits, and at the same time, allow users to use them at ease, and win the trust and trust of customers. Satisfied, realize the steady development of the enterprise through continuous improvement.

2. Quality objectives

(1) The pass rate of the product for one-time inspection is ≥99%

(2) Customer satisfaction rate ≥98%

3. Quality culture construction

In the corporate culture of Shui Mo Jiangnan, quality culture occupies a core position, rooted in the company's industry and corporate culture, forming a quality culture concept with the core of "quality leadership, quality wins, excellence, and excellence" as the core.

At the conceptual level, the quality consciousness of "quality first, customer satisfaction", "doing things right the first time", "zero defect in work, zero defect in process, zero defect in product", and "I am responsible for my position" has been formed. Consensus;

At the system level, through the implementation of performance guidance, rules and regulations, and the implementation of the quality responsibility system, to ensure that the quality culture is effectively solidified; 　　 at the element level, through a series of activities such as the company’s internal publications, excellent teams, and quality pacesetters, to ensure the inheritance of the quality culture and development of.

In terms of performance appraisal, a quality one-vote veto system has been formed, emphasizing leadership, full participation, and the use of process methods, guided by "doing things right the first time", and comprehensively setting indicators based on the process and results of quality management , Implement monthly, quarterly, and annual comprehensive assessment mechanism. Through the establishment of the assessment mechanism, it ensures the effective achievement of the company’s quality objectives. At the same time, it helps new and old employees at all levels quickly integrate into the “quality-centric” quality culture. The guiding role.

 2. Internal quality management

In order to further improve the quality management level, the company insisted on developing the quality management system based on ISO9001 standard, improved the quality management organization, and actively applied for professional certification, which laid a solid foundation for the company's quality management work.

1. Quality management agency

An organizational structure suitable for the development and growth of the company has been established, key personnel and departments have been divided, and the personnel engaged in all management, execution and verification work related to quality have their responsibilities, authorities and relationships specified. The company implements the general manager responsibility system. Organization: general manager→manager representative→manager of each department→department. The specific departments are divided into: General Manager's Office, Domestic Sales Department, Foreign Trade Department, R&D Department, Quality Control Department, Production Department, Purchasing Department, Office, Finance Department, etc. The establishment of the organization improves the organizational guarantee of quality management, and the effective division of quality management responsibilities enables the company's quality work to be effectively deployed and executed in various tasks. The company's quality management responsibilities and authorities are mainly divided as follows:

General manager:

(1) Responsible for the planning of the quality management system, approve the issuance of the company's quality manual, formulate and release the quality policy and objectives, and ensure that all levels of personnel can understand, implement and implement;

(2) Responsible for determining the organization of the company's quality management system, clarifying its responsibilities, authorities and relationships, and appointing manager representatives;

(3) Focus on customers, take full responsibility for the quality of the company's products, and ensure that customers are provided with high-quality products and thoughtful services;

(4) Responsible for presiding over the management review to ensure the effective operation of the quality management system and continuous improvement and perfection;

(5) Provide sufficient resources for the establishment, implementation and continuous improvement of the company's quality management system.

Manager representative:

(1) Responsible for the establishment, implementation and maintenance of the processes required by the organization's quality management system;

(2) Responsible for reporting the performance of the quality management system and relevant improvement needs analysis and measures to the general manager;

(3) Through meetings, documents, etc., continuously improve the quality awareness of all employees of the company and the awareness of meeting customer requirements;

(4) Responsible for external communication on matters related to the company's quality management system and liaison and coordination with certification bodies;

(5) Implement laws, regulations and related product standards related to certified products;

(6) Formulate product certification and certification mark use management methods to ensure the proper storage and use of certification marks;

Quality Control Department:

(1) Standardize and formulate quality management systems and product quality standards, refine quality management and control procedures, prevent major quality accidents, and have a veto for quality release;

(2) Implement the company's quality policy, decompose indicators, implement them in place, and organize implementation in accordance with the annual quality goals issued by the company;

(3) Responsible for the quality inspection of raw materials, semi-finished products inspection during the production process, finished product inspection, and factory sampling inspection;

(4) Cooperate with management representatives to conduct internal quality system audits;

(5) Organize a quality analysis meeting and organize relevant personnel to investigate and analyze product quality accidents and handle improvements;

(6) Responsible for the daily management and training of inspectors;

(7) Responsible for quality assessment and staff quality awareness training.

Managers of other departments:

(1) Responsible for the personnel in this department to fully understand the quality policy and department quality objectives and make them implement and meet the standards;

(2) To stipulate the responsibilities, powers and corresponding relationships of subordinate personnel, and to accept the supervision and guidance of superiors;

(3) Instruct, coordinate, supervise and inspect whether subordinates work in strict accordance with the prescribed responsibilities and procedures;

(4) Determine whether the work results of the subordinates meet the relevant quality standards and requirements, and evaluate them;

(5) Ensure that the facilities and working environment of the department can meet the needs of work quality and product quality;

(6) Ensure that their personnel receive proper training;

(7) Responsible for the management of the department's quality documents and quality records.

All staff:

(1) Accurately understand the quality policy and goals, and consciously implement them. The violation of the quality policy and objectives shall be corrected;

(2) Seriously implement quality functions and complete various quality activities undertaken;

(3) Strictly implement the "Quality Manual", "Procedural Documents" and various management standards and systems;

(4) Actively carry out quality research and quality improvement activities to prevent the recurrence of substandards and defects;

(5) Responsible for its work quality and product quality;

(6) The right to stop behaviors that violate the quality policy, objectives, and affect product quality or the company's reputation;

(7) Combined with the quality functions and responsibilities of the department and the post, have the right to make suggestions for quality improvement.

2. Quality management system

Shuimo Jiangnan has established a quality and safety policy of "abiding by laws and regulations, insisting on people-oriented; winning reputation with quality, ensuring customer satisfaction; forming continuous improvement and achieving innovative development". The company has established "System Audit Management Measures" and "Management Review Management Measures", and has trained several internal auditors who have been trained and qualified. In order to ensure the effectiveness and continuous improvement of the system operation, in accordance with the system audit regulations, the company conducts a monthly system sampling inspection of all internal units, and conducts a company-wide internal system audit every year. For non-conformities found in the audit, the company organizes various The responsible unit analyzes the reasons, formulates corrective measures and preventive control measures. The responsible department implements the rectification based on the corrective and preventive measures, and evaluates the rectification effect, and closes after the rectification of each problem is qualified. Finally, an audit report is formed to make suggestions on system rectification and the prevention of non-conforming items, and as an important input for management review, it is reported to the manager.

The company has formulated the "Quality Inspection Management System", "Quality Management Reward and Punishment System", "Product Sampling Inspection Management Measures", and strictly implements the following work systems:

"Four Prohibitions": unqualified products are not allowed to leave the factory and be sold; unqualified raw materials are not allowed to be fed and produced; products that do not have product quality standards and have not been inspected by inspection agencies are not allowed to be produced, sold, and installed; are not allowed to falsify, Shoddy.　　 "Three inspection system": self-inspection, mutual inspection, special inspection. Producers are required to be responsible for the quality of their own products. They must first inspect themselves, then inspect each other, and finally confirm that they are qualified and then submit them to the quality inspector for inspection.

"Three Presses": According to drawings, processes, and standards. The inspectors are required to carry out product inspections in strict accordance with the requirements of drawings, processes and standards.

"Three don't let go": Refers to the unclear cause of the quality problem, let it go: if the solution is not implemented, let it go: if the problem is not solved, let it go.

"Three in time": Inspectors should discover problems in a timely manner, deal with them in time, and report them in time.

"Three members": Inspectors are not only product inspectors, but also quality-first publicists and production technology instructors.

"Three Satisfactions": The inspector's job should be to satisfy the workers with the attitude of serving the production, the inspected products to satisfy the next process, and the quality of the products out of the factory to satisfy the users.

The company has also established a quality inspection re-inspection confirmation system to ensure the correctness of the inspection conclusions and prevent the occurrence of false inspections, missed inspections, and misjudgments in product inspections.

In summary, the company has established a unique quality management system, which emphasizes system optimization, process methods, and routine and routine application of quality tools, fully circulating in each system and process, continuous improvement, and pursuit of excellence.

3. Quality risk management

(1) Handling of quality complaints Our company has set up a dedicated after-sales service center, which is composed of experienced after-sales managers and installation and maintenance workers. It is responsible for technical communication with users, actively responds and implements technical services such as repairs and replacements, and ensures that the products and services provided by our company satisfy users Requirements.

Customer Service Phone: 400-0066-5580572-8085558

(2) Quality risk monitoring

a) Collect risk information

Strengthen contact with customers, quality supervision departments, industry organizations, inspection agencies and other units. In daily supervision, industry management, inspection and testing, etc., timely analyze and judge the risk information found, and propose risk monitoring based on the degree of risk hazard and the scope of influence Suggest.

b) Develop a monitoring plan

According to product quality and safety supervision and other work needs and risk monitoring recommendations, combined with product quality and safety status, changes, funding, inspection capabilities, etc., organize the formulation of risk monitoring plans, and scientifically and reasonably determine the number of monitored products and samples.

c) Implement risk monitoring

According to the risk monitoring plan, inspection agencies with relevant conditions are regularly organized to carry out risk monitoring work, and a risk monitoring analysis report is formed. For those who need to carry out risk monitoring immediately due to the handling of product quality and safety emergencies or quality issues of high public concern, organize the implementation of special risk monitoring.

d) Organizational analysis and judgment

Collect and comprehensively analyze the risk monitoring data and analysis reports to form a comprehensive risk monitoring analysis report, and organize experts to analyze and evaluate the monitoring results or technical review.

e) Disposal of results

According to work needs, timely report the risk monitoring results to relevant departments. For product quality and safety issues found in risk monitoring, notify all relevant parties and promote the organization of industry-based product quality and safety rectification.

(3) Emergency management

In order to establish and improve the remedial system and operating mechanism for responding to sudden product safety accidents or major quality problems, standardize and guide emergency handling, effectively prevent, actively respond, and control product safety or quality accidents in a timely manner, organize emergency remedial work efficiently, and maximize To reduce the harm of quality problem events, protect the rights and interests of consumers, and reduce the company's losses, the company has formulated the "Product Quality Accident Emergency Plan" to facilitate timely handling of major quality safety accidents to customers, consumers and society.

3. Enterprise quality and integrity

1. Quality Commitment

Our company solemnly promises to the whole society, and self-discipline with this:

(1) Firmly establish the idea of "quality first", continuously enhance the awareness of quality and social responsibility, ensure and improve product quality, implement the main responsibility of corporate quality, meet customer expectations and individual needs for high-quality products, and enhance customers' Buy confidence.

(2) People cannot build without credibility, and business without credibility is difficult to thrive. Our company guarantees civilized business, honesty, pays taxes according to regulations, operates in accordance with the law, strictly fulfills promises, honors contracts, keeps promises, and establishes an honest brand.

(3) Strictly abide by the "Product Quality Law", "Standardization Law", "Measurement Law" and other laws and regulations, strictly implement product standards, meet customer requirements, eliminate false propaganda, and resolutely resist counterfeit, fraudulent customer and other untrustworthy and illegal acts, and do not infringe The legitimate rights and interests of other enterprises shall follow the principles of fair, open and just competition, abide by market rules, conduct orderly competition, and build a market environment for honest operation and fair competition.

(4) Strengthen the quality management of all employees, the whole process and all-round, implement advanced quality management methods, improve the quality assurance system, standardization system and measurement assurance system, and strictly enforce the quality of raw materials, production processes, product delivery, storage, transportation and sales. control.

(5) Strengthen the construction of a quality integrity system, effectively guarantee product quality, improve the service system, and be ready to provide after-sales service to customers at any time and provide customers with all conveniences.

Our company strictly fulfills the above commitments. If there is any violation, it will accept the untrustworthy and illegal behaviors to be included in the bad credit records and open to the public: actively accept the supervision of the government, various industries and all sectors of society.

2. Operation management

(1) In the product design stage, the technical department lists the main raw materials and their design schemes, including product functions, performance, reliability, maintainability, safety, environmental protection, security, etc., and fully consider their safety and The impact of environmental protection and quality, and the hazard analysis of the expected use process of the product, find out all potential failure modes, and analyze their possible consequences.

(2) When purchasing raw materials, inspect according to the raw material technical requirements of various products and the sampling plan and inspection methods stipulated in the inspection procedures. Purchased products that have not been inspected or accepted shall not be stored or used.

(3) In the product production stage, strictly implement the four processes of process inspection, process product inspection, key process control and confirmation process procedures. Process inspection: The production department shall strictly implement the process for production in accordance with the requirements of the process documents and work instructions, and record the execution of the process. The production manager shall supervise and inspect the execution and recording of the process. Process product inspection: The production team leader strictly implements the process in accordance with the requirements of the process documents and work instructions. The first piece must be inspected during production. Only the first piece is qualified before production can be carried out. Sampling inspections and records are carried out according to regulations. When unqualified products are found, the process products produced after the last inspection shall be inspected one by one, and the unqualified products shall be selected. Key process control procedures: The quality management department is responsible for preparing work instructions for the key processes of the product as a criterion for the review and control process: the operators of each key process need to be trained in professional skills, and only those who pass the practical operation assessment can take the job. The operator can only work after confirming the status of the facility and the control device before work. Operators should strictly implement the work instructions and process parameter regulations to ensure that the process results can meet the compliance of the product. The quality inspector is responsible for supervising and inspecting the process implementation of the key process and the quality of the process product. When a violation of the production process or substandard products is found, the quality inspector has the right to order the suspension of production for rectification, and penalties in accordance with relevant regulations. Confirmation process control: The confirmation process is carried out in accordance with the requirements of the procedure documents in the quality manual. Various product production process flow charts and key processes, confirmation processes and inspection points, special inspection stations and process product inspection methods are best specified in the process documents.

(4) Final inspection. The same shift, the same specification, and the same type of product are regarded as a final inspection lot. The batch range of each product is divided according to the provisions of GB/T2828.1. The items, technical requirements, test methods, and use of various product inspections and type tests Instruments, inspection cycles, sampling plans, inspection record forms, etc. are strictly implemented in accordance with the internal control standards of each product and the regulations in related documents. The factory inspection report is used as the basis for warehousing. Only after the quality inspector has issued a finished product certificate and signed on the product process flow card for the products judged to be a qualified batch, the warehouse manager can handle the warehousing and leave the factory, and the inspection judges In order to implement the relevant provisions of the "Non-conforming Product Control Procedures" for non-conforming batches, if the product is judged as a non-conforming batch only because of its external dimensions, it is allowed to be selected and submitted for inspection again.

(5) Quality inspection re-inspection confirmation system. In order to ensure the correctness of the inspection conclusions and prevent product inspections from erroneous inspections, missed inspections, and misjudgments, the product quality inspection results are confirmed, and the raw materials put into the blanking process are confirmed. The production attendant quality inspector is responsible for confirming the raw materials transferred to the blanking process, and confirming whether the raw material batches put into the blanking process are qualified after the inspection. For those qualified after the inspection, the quality inspector signs and confirms on the blanking process card: Yes Those who are unqualified after inspection, or have not been inspected, shall immediately stop production, conduct appropriate isolation, and report to the supervisor in charge. If the re-inspection result is consistent with the initial inspection result, the re-inspector shall sign at the inspector of the inspection report. If the re-inspection result is inconsistent with the initial inspection result, report to the supervisor in time for investigation and final confirmation. Those responsible for incorrect inspection results shall be dealt with in accordance with the "Quality Management and Assessment Measures".

3. Marketing management

(1) The domestic sales department and the foreign trade department use the forms of establishing customer files, registering customer visits and calls, visiting customer records, and online inquiries to understand the needs, expectations and preferences of customers and the market to ensure that products and services continue to meet needs and develop new Products and develop new markets. The domestic sales department and the foreign trade department also subdivide the customer base as needed while considering competitors’ customers and other potential customers, and determine the needs and expectations of key customers, and use this information for product and service design, marketing, process improvement, and Development of other businesses.

(2) The domestic sales department and the foreign trade department are responsible for establishing and improving customer relationships to win and maintain customers, enhance customer loyalty, attract potential customers, open up new business opportunities, and adopt appropriate methods to investigate and measure customer satisfaction to improve customer satisfaction . The domestic sales department and the foreign trade department should hold customer seminars no less than once a year to solicit customers' needs, opinions, and suggestions for the company, and proactively contact customers during the holidays, greet customers, and cultivate loyal customers.

The company has established an after-sales service center to integrate transportation, installation, after-sales service, and complaint handling to provide more convenient and effective customer service, thereby increasing customer satisfaction.

(3) The domestic sales department uses various methods (investigation, return visits, regular evaluations, etc.) to establish a good relationship with customers: meet and exceed customer expectations in terms of product quality, reasonable prices, delivery dates, after-sales services, etc., and improve customer satisfaction: Clarify the main contact methods for customer inquiries (such as online, telephone, and fax inquiries), transactions (signing contracts) and complaints (publishing complaints), and communicate customer requirements to every employee and process in the organization: company establishment For complaints and reports, the after-sales service center is responsible for registering and handling them in a timely manner to ensure that complaints can be resolved in a timely and effective manner.

(4) The domestic sales department, the foreign trade department, and the after-sales service center are responsible for adopting appropriate methods and measures to inquire and monitor customer satisfaction information through appropriate channels, such as issuing a "customer satisfaction survey form" to customers and issuing products and services Quality tracking cards, etc., other departments can also obtain customer satisfaction information through customer complaints, daily communication with customers, and information feedback from related parties. The engineering department and the foreign trade department will identify the large amount of information obtained, use the available information for improvement activities, and make the method of measuring customer satisfaction suitable for the company's strategic planning and development direction.

Fourth, the foundation of enterprise quality

1. Standard management

The company conscientiously implements national, industry, and local standardization laws, regulations, and systems, and attaches importance to research and tracking of international standards. All products implement current effective national and industry standards, and actively adopt international standards and advanced foreign standards.

The main product standards currently implemented by the company's products are as follows:

GB/T 18103-2013 solid wood composite floor

GB/T 15036.1-2009 Solid wood flooring? Part 1: Technical requirements

GB/T 15036.1-2009 Solid wood flooring? Part 2: Inspection methods

GB/T 20238-2006 wooden floor paving, acceptance and use specification

GB/T 35601-2017 Green Product Evaluation-Wood-based Panels and Wood Flooring

LY/T 1859-2009 antique wooden floor

GB 18580 Indoor decoration and refurbishment materials, man-made panels and their products, limited formaldehyde release amount

GB/T 33042-2016 Wooden floor finishes